FAQ

Contact

How can I contact your customer service?
You can reach our customer service via Caidoz.info@gmail.com or by telephone at 31628604430. We aim to answer all questions within 48 hours.

What are your customer service opening hours?
Our customer service is available from [opening time] to [closing time] on [days of the week]. We are closed on [public holidays].

Is there a live chat option available? We currently do not offer a live chat option. However, you can email or call us for immediate support.

How can I report an urgent problem outside office hours?
For urgent matters outside office hours, please email Caidoz.info@gmail.com with "Urgent" in the subject line. We will do our best to respond as quickly as possible.

Can I also contact you via social media?
Yes, you can reach us via our social media channels. Message us on Instagram: Caidoz_official, Facebook: Caidoz, TikTok: Caidozfashion.
We will try to help you as quickly as possible.

What should I do if I have a technical problem with the website?
If you experience any technical issues, please contact our technical support at Caidozcloting@gmail.com with a detailed description of the issue.

Are there physical stores where I can visit you? At this time we operate only as an online store and do not have any physical locations for visitors.

What if I forgot my password? Go to the login page and click on "Forgot your password?" to receive instructions on how to reset your password.

Can you help me choose the right size or product? Certainly! Please contact our customer service for help choosing the right size or product. We are ready to assist you.

Products

How can I order a product?
You can order a product by going to the product page, choosing the desired variants (if applicable) and clicking the 'Add to cart' button. Then follow the checkout process.

Do the prices include VAT?
Yes, all prices on our website include VAT.

What should I do if a product is sold out?
If a product is sold out, you can leave your email address on the product page to be notified when the product is back in stock.

What is the best way to care for this garment?
On the product page you will find instructions for caring for the garment, such as washing instructions and recommendations for drying and ironing.

Are additional costs added to the price of the garment?
The price on the product page includes all costs, except shipping costs. Check the shopping cart for the full overview of costs.

Are the accessories shown included with the garment?
Unless otherwise stated, accessories shown in photos are not included with the garment. The description on the product page provides details.

Do you offer gift wrapping for this garment?
We currently do not offer gift wrapping, but this is something we may consider in the future.

Can I cancel my order after I have ordered the garment?
Please contact our customer service as soon as possible if you wish to cancel your order. We will do our best to process the cancellation before shipping.

How can I see if my size is in stock?
The product page contains the current stock information. If a size is out of stock, you can leave your email address to be notified when it becomes available again.

What should I do if the garment is damaged or defective upon receipt?
Please contact our customer service immediately and send photos of the damaged garment. We will provide a suitable solution.

Orders & payment

Can I add a product to my order after I have paid?
Unfortunately, we cannot add products to an order after payment has been completed. You must place a new order.

Are there discounts available for large orders?
Please contact our customer service for information about possible discounts for large orders.

How can I cancel my order?
If you have changed your mind and would like to cancel your order, please contact our customer service team as soon as possible. We will do our best to process the cancellation before shipping.

How can I check the status of my order? You can check the status of your order by logging into your account and going to the 'Orders' section. Here you will find the most recent updates.

What should I do if I have not received an order confirmation? Check your spam folder. If you cannot find the confirmation email, please contact our customer service with your order details.

Which payment methods do you accept?
We accept payments via [list of accepted payment methods].

Are my payment details stored securely? Yes, we take the security of your data seriously. Our website uses secure protocols (SSL) to protect your payment information.

Can I pay for my order upon receipt?
At this time we do not offer payment upon receipt. All payments must be completed during the ordering process.

Why did my payment fail?
There are several reasons why a payment may fail, such as insufficient funds or technical problems. Please check your details carefully or contact your bank. If the problem persists, please contact our customer service.

Can I add a discount code after my payment? Unfortunately we cannot add discount codes after payment has been completed. Make sure you enter the discount code before paying.

Dispatch

Which countries do you ship to from the Netherlands?
We ship worldwide. Please see our shipping information page for a list of countries we ship to.

What is the estimated delivery time for international orders?
Estimated delivery time for international orders varies depending on the destination country. Please refer to our shipping information page for detailed information.

What are the shipping costs for international orders?
Shipping costs for international orders depend on the destination country and the weight of the package. You can find the rates on our shipping information page.

How can I track my international order?
Once your package has been shipped, you will receive an email with a Track & Trace code. This code allows you to track the status of your order and provide any additional instructions to the delivery service.

What should I do if my international order is delayed? International shipments can sometimes be delayed due to customs or other logistics processes. Please contact our customer service for help and further assistance.

Are there customs fees or duties for international orders? Customs fees and duties vary by country and are the responsibility of the recipient. Please check local customs regulations to be aware of any additional costs.

Returns and exchanges

How can I return a product?
You can submit a return request by logging into your account and going to the 'Orders' section. Follow the instructions for the return process.

What is your return policy?
Our returns policy includes details such as the period within which you can return, the terms and conditions for returns and any exceptions. View our full returns policy on the website.

Can I exchange my product for a different size or color?
Yes, we offer exchange options. Please contact our customer service for more information about availability and the exchange process.

Are there costs associated with returning a product?
Return costs vary depending on the country you are returning from. Please refer to our returns policy for detailed cost information.

How long will it take for my return to be processed?
After receiving your return package, we aim to process it within five days. You will receive a confirmation once processing is complete.

Will the purchase amount be refunded upon return?
Yes, we will refund the purchase amount according to your chosen payment method, after receipt and processing of the return package.

Can I return a product if it has been worn or washed?
Unfortunately we can only accept unworn and unwashed products for returns. Please see our returns policy for more details.

What should I do if the returned product is damaged?
Please contact our customer service immediately and send photos of the damaged product. We will provide a suitable solution.
Can I get a return label for my return shipment?
Yes, we can provide a return label for your return. Please contact our customer service for assistance.